Last Updated: January 2025
1. Acceptance of Terms
By accessing and using Leaf Nest's website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Provided
Leaf Nest provides fresh microgreens delivery services in Hyderabad, Telangana. We grow, harvest, and deliver organic microgreens to customers within our service area.
3. Account Registration
- You must provide accurate and complete information during registration
- You are responsible for maintaining account security
- You must be at least 18 years old to place orders
- One account per phone number
4. Orders and Payment
- Order Placement: Orders are confirmed upon successful payment
- Pricing: All prices are in Indian Rupees (INR) and include applicable taxes
- Payment Methods: We accept online payments via Razorpay (UPI, Cards, Net Banking, Wallets)
- Payment Security: Payments are processed securely through Razorpay
5. Delivery
- Delivery Area: Currently serving Hyderabad city limits
- Delivery Time: Orders are delivered within 24 hours of harvest
- Delivery Fees: Free delivery on orders above ₹200, otherwise ₹30
- Address Accuracy: You are responsible for providing accurate delivery addresses
- Delivery Attempts: We attempt delivery once; failed delivery due to incorrect address or unavailability may incur re-delivery charges
6. Product Quality
- All microgreens are grown organically without pesticides
- Products are harvested fresh within 24 hours of delivery
- We guarantee freshness at time of delivery
- Color, size, and texture may vary naturally
7. Cancellation Policy
- Customer Cancellation: Orders can be cancelled within 2 hours of placement for full refund
- After Harvest: Orders cancelled after harvest may incur a 50% cancellation fee
- Our Cancellation: We reserve the right to cancel orders due to product unavailability or delivery constraints
8. Refund Policy
- Quality Issues: Full refund if products are damaged or spoiled upon delivery
- Wrong Items: Full refund or replacement for incorrect orders
- Refund Timeline: Refunds processed within 5-7 business days
- Photo Evidence: Quality complaints must be reported within 2 hours with photo evidence
9. User Responsibilities
You agree to:
- Provide accurate information
- Not misuse our platform or services
- Not share account credentials
- Not place fraudulent orders
- Be available to receive deliveries
10. Intellectual Property
All content, logos, designs, and trademarks on this website are property of Leaf Nest and GamesFortStudios. Unauthorized use is prohibited.
11. Limitation of Liability
Leaf Nest is not liable for:
- Delays due to circumstances beyond our control (weather, traffic, etc.)
- Allergic reactions or health issues (consult your doctor before consumption)
- Indirect or consequential damages
- Issues arising from improper storage after delivery
12. Health Disclaimer
Our microgreens are natural food products. While nutritious, they are not intended to diagnose, treat, cure, or prevent any disease. Consult healthcare professionals for medical advice.
13. Modification of Terms
We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance of new terms.
14. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
15. Contact Information
For questions about these terms:
Phone: +91 7993065647
Email: support@leafnest.com
Address: Hyderabad, Telangana, India